Privacy Policy

This policy explains how Imogen Collective Limited uses your personal data.

We promise to safeguard your privacy and personal information, always. We will keep your information safe and will never pass it to third parties without your express consent.

The website (www.imogencollective.com)(the "Website") is operated by Imogen Collective Limited (the company), company number: 13838435 and our registered office is PO Box 4866, Henley-on-Thames RG9 9LH.

Imogen Collective Limited is registered as a 'Data Controller' (the company that is responsible for your privacy) with the Information Commissioner's Office (ICO). Details are published on a register on the ICO website here, where you can find lots of useful information about Data Protection, what it means to you as an individual, and how it applies to companies like us.

In order to deliver our services to you effectively we may collect, store and process the following categories of data when you give them to us directly:

(i) contact data (e.g. name, address, telephone number and email address)

(ii) financial data (e.g. credit card details and debit card details)

We may also collect the following categories of data as a result of you interacting with the Website:

(i) user identification data (e.g. IP address, login information, browser type, time zone settings, operation system and version); and

(ii) user behaviour data (e.g. URL clickstreams, products viewed, page response times, download errors, page visit lengths, and page interaction data)

We only hold the necessary data to process your order and to issue personalised emails. We hold it only for as long as it is still relevant, while you are actively engaging with our newsletters or website.

Certain third party service providers we use may collect and process your data on our behalf. We include, below, details on the relevant data collected, the purposes for which such data is collected and any third party providers we use that collect such data.

Google Analytics: this is a web analytics service which allows us to track the use of the Website, prepare reports on user activity and share them with other Google services.

The personal data we collect is processed at our trading address and in any other places where the parties involved with the processing are located. As part of the services offered to you through our website, the data that we collect from you may be transferred to and stored in countries outside the European Economic Area (the "EEA"). It may also be processed by staff who work outside the EEA who work for us or one of our suppliers, for example processing your payment details, fulfilling your order, and providing administration and support services. If we transfer or store your information outside the EEA in this way. we will take steps to ensure that your data is secured and that you receive the same privacy rights as you would if your data was processed in the EEA.

We may use your data to fulfil our legitimate interests by using or disclosing our data to third parties for the following purposes:

• Improving your experience of the Website e.g. ensuring that our website content is presented to you in an effective manner and optimising pages you're directed to.
• Protecting ourselves or third parties against fraud or credit risks and to protect our rights.
• Selling our business to a third-party.

Helping us to deliver our services to you better, e.g. carrying out our obligations under any contracts entered into with you, measuring our performance in terms of sales or otherwise, maintaining accounts and records.

You can opt out of our email marketing at any time by unsubscribing from our newsletter or emailing hello@imogencollective.com asking us to remove you from our mailing list.

If you have opted out of our email marketing services, you may still continue to see targeted adverts on social media platforms. You should look at your privacy settings on these platforms to stop this.

You may choose not to provide us with personal data and you may turn off cookies in your browser by changing its settings. If you make these decisions, you may continue to use the website and browse its pages. However, we may not be able to process transactions without personal data. You can ask us not to use your data for marketing. You can do this by ticking the relevant boxes on our forms, or by contacting us at any time at hello@imogencollective.com.

Under the Data Protection Act 2018, you have a right of access to the personal information we hold about you and a range of other rights to control our use of your data. You can find out more about your rights here. If we change our privacy policy, we will post any changes on this page and, where appropriate, notify you by email.