We sincerely hope you love your products, but if you are unsatisfied with your purchase, they can be returned for a refund or exchanged provided that the following guidelines are observed.

Refunds and exchanges are investigated on a case-by-case basis by the Imogen Collective team.

We will refund or exchange only if you receive a product that is damaged or defective. If this is the case, please email us at hello@imogencollective.com within 14 days of receiving your product(s) with an image of the damage, and return the product(s) to us unopened and unused. After this 14 day time period has passed, we can no longer offer a refund or exchange.

Owing to the nature of our products, and sanitary reasons, we cannot offer refunds or exchanges because you no longer want the item.

You must return the item(s) in the same condition in which you received them, with their original packaging. You are asked to take reasonable care with the items and in the case of an item with a hygiene seal, you are required not to remove the seal when examining the item. If your handling or viewing of the item is excessive beyond that reasonably required to ensure that the item functions as expected or you damage the item in any way then the cost will be deducted from the purchase price and we will refund the balance.

We can only accept requests for a refund or exchange from the original buyer, or with proof of purchase.

The product(s) must be returned within 14 days from informing the Imogen Collective team that you wish to return or exchange.

Returns lost in the post are not the responsibility of Imogen Collective unless you send the parcel tracked and can show that the parcel has been signed for by an Imogen Collective employee at the registered office.

Once we receive the item back we will assess it and will notify you of whether we are accepting the product for return. A full refund including applicable delivery costs at the lowest reasonable rate offered by us will be processed within 14 days of receiving the returned items. The original shipping fee will not be refunded.

Our Returns & Exchanges Policy is in line with the UK Government's consumer protection, which you can read about here.

Please note that we are unable to amend order details, including requests for cancellations or address changes after an order has been submitted. Please ensure that you double-check your details before placing an order.